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My eSIMs

How to install your eSIM

Install at home on Wi-Fi before you travel. It only takes a few minutes.

At a glance

  1. Before you travel, open your order page or email on your phone.
  2. Install the eSIM: tap the install button on iPhone, or scan the QR code.
  3. When you land, turn the eSIM line on and turn on data roaming for it.
  4. Connect. For most plans, the day count starts at your first connection.

Before you start

  • Install at home on Wi-Fi, before you travel.
  • Don't delete the eSIM from your phone. A deleted eSIM may not install again.
  • Installed before your trip? A message that your eSIM couldn't be activated is normal. It connects when you arrive, so keep it on your phone.
  • Not sure your phone supports eSIM? Check your phone

iPhone

One tap (iOS 17.4 or later)

  1. On your iPhone, open your order page or email.
  2. Tap Install eSIM.
  3. Follow the prompts on screen and tap Continue.
  4. Give the eSIM a name, for example "Travel", and finish.

QR code

  1. Open Settings, tap Cellular (Mobile Service or Mobile Data in some regions), then tap Add eSIM.
  2. Tap Use QR Code and scan the code on your order page. Show it on another screen or a printout.
  3. Tap Continue and follow the prompts.

Enter details manually

  1. Open Settings, tap Cellular (Mobile Service or Mobile Data in some regions), then tap Add eSIM.
  2. Tap Use QR Code, then tap Enter Details Manually.
  3. Type the SM-DP+ address and activation code from your order page.

Android

Menus differ by brand and Android version.

Samsung

  1. Open Settings, tap Connections, then tap SIM manager.
  2. Tap Add eSIM, then choose to scan a QR code.
  3. Scan the code on your order page and confirm.

Pixel

  1. Open Settings, tap Network & internet, then tap SIMs.
  2. Tap Add SIM, then choose to download a SIM instead.
  3. Scan the code on your order page and confirm.

Enter details manually

  1. On the scan screen, choose the option to enter the code manually.
  2. Type the SM-DP+ address and activation code from your order page.

When you arrive

  1. Turn the eSIM line on in your phone's mobile data settings.
  2. Select the eSIM for mobile data and turn on data roaming for it.
  3. Keep your home line on for calls and texts if you like, and turn off data roaming on it.
  4. For most plans, the day count starts at your first connection. If your plan starts at installation, install it only when you arrive.
  5. No signal? Restart your phone and check that the eSIM line and its data roaming are on. Still stuck? Contact support.